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Terms & Conditions

Last updated: June 10, 2025

Welcome to Local Basket, an Indian online grocery marketplace operated by Local Basket (“we”, “us”, “our”, or “the Company”), registered under the Companies Act, 2013 with its corporate office at Plot 64H, Sector 18, Gurugram, Haryana - 122001.

By accessing or using our website (localbasket.in) or mobile app, you agree to be legally bound by these Terms & Conditions. If you do not accept these terms, please refrain from using our services.

1. Eligibility

You must be at least 18 years old and capable of entering into a contract under Indian law to use this website. If you are under 18, you may use our services only under the supervision of a parent or legal guardian.

2. Product Availability & Pricing

All products listed are subject to availability. Prices are inclusive of applicable taxes (including GST) unless stated otherwise. We reserve the right to change or discontinue any product at any time without prior notice.

3. Orders, Cancellations & Refunds

Orders once placed will be processed promptly. You may cancel or modify your order within a limited window through your LocalBasket account. Refunds for cancellations or undelivered items will be processed as per our .

4. Delivery & Shipping

We deliver across selected pin codes in India. Delivery times depend on your location and chosen delivery slot. Delays due to weather, festivals, or operational issues may occur. We will inform you of such delays whenever possible.

5. Use of Personal Information

By using our services, you consent to the collection and use of your data as per our . This may include your name, phone number, address, and purchase history to enhance your experience and enable service delivery.

6. Payment Terms

We accept multiple payment methods including UPI, net banking, debit/credit cards, and cash on delivery (COD) for eligible orders. All transactions are secured and encrypted.

7. Intellectual Property

All content including images, logos, trademarks, and text belongs to LocalBasket Private Limited. Any unauthorised use or reproduction is strictly prohibited and may lead to legal action.

8. Limitation of Liability

We strive to provide accurate and timely information, but we do not guarantee the absence of errors. LocalBasket is not liable for any indirect, incidental, or consequential damages resulting from use of the website or delay in delivery.

9. Modifications

These Terms & Conditions are subject to change without prior notice. Updated terms will be posted on this page with the revision date. Continued use of the website implies acceptance of the modified terms.

10. Governing Law

These terms are governed by and interpreted in accordance with the laws of India. In case of disputes, the jurisdiction shall lie with the courts of Gurugram, Haryana.

11. Contact Us

For any queries, complaints, or feedback, please contact us at . We usually respond within 24–48 business hours.

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