Last updated: June 10, 2025

At LocalBasket, your satisfaction is our priority. If you're not entirely happy with a purchase, we’re here to help with a smooth and transparent refund process.

This policy applies to orders placed on our official website, localbasket.

Eligibility for Refunds

1. The product must be unused, undamaged, and in original packaging.
2. You must initiate the refund request within 7 days of delivery.
3. Provide a valid proof of purchase (order ID, invoice, etc.).

Items not meeting the above criteria may not qualify for a refund.

Refund Process

1. Email us at localbasket@gmail.com with your order ID and reason for refund.
2. Our team will review and respond within 48 hours. We may ask for supporting photos.
3. If approved, you’ll receive return instructions and a shipping label if applicable.
4. Refunds are processed to your original payment method within 7–10 business days after item inspection.

Note: Delivery charges are non-refundable unless the item was delivered damaged or incorrect.

Non-Refundable Items

• Perishable items (e.g., fresh fruits, vegetables)
• Health & hygiene products (e.g., personal care)
• Digital products or e-gift cards
• Customized or special order items

Need Help?

For any questions or refund assistance, please contact our support team at localbasket@gmail.com.